Foundation Building
- Which feedback channels are most effective and why?
- Where is the strongest employee demand for providing input?
- Which leaders naturally demonstrate good listening behaviors from whom others can learn?
Organization shows early signs of employee listening through
basic feedback collection and informal response processes.
Characteristics
- Feedback collection generally ad hoc
- Minimal leadership visibility in the feedback process
- Leaders are inconsistent in their feedback follow-up
- The organization uses basic or informal communication channels
- Minimal investments in manager training on how to process and respond to feedback
Reflection Questions for Action Planning
Resource Assessment
- What communication channels can be leveraged more effectively?
- Which departments or teams might serve as good pilots for new feedback initiatives?
- What basic training do managers need to better manage feedback?
Quick Wins
- What simple, visible actions can leaders take to demonstrate they value employee input?
- Which current business challenges might benefit most from employee perspective?
- How can leaders improve communication about feedback already being received?
Next Steps
Focus on establishing regular, basic feedback channels (such as annual surveys)
Secure leadership commitment to employee listening initiatives
Develop simple processes for reviewing and responding to feedback
Build awareness about the importance of employee voice across management levels
Develop a suite of KPIs to assess the efficiency, effectiveness and impact of your efforts
KPIs
Efficiency
- Survey response rate (percentage of invited employees who complete surveys)
- Meeting attendance rate (% of employees attending feedback sessions when offered)
Effectiveness
- Follow-up completion (% of feedback items that received any form of response)
- Communication reach (% of employees who say they know how to provide feedback)
- Manager participation (% of managers holding at least one feedback session per quarter)
Results/Impact
- Action completion (% of promised actions completed)
- Satisfaction (% of employees saying they feel heard)
- Visible changes (number of concrete changes made based on feedback)
Emerging Level Metrics:
- Require only basic tracking systems
- Focus on fundamental behaviors
- Use simple criteria
- Don't require sophisticated measurement tools
- Focus on building basic habits and processes
About Explorance
Explorance empowers business leaders with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging organizations worldwide to drive purpose, impact, and growth.
In an AI-driven world where feedback is pivotal for decision-making, Explorance is committed to amplifying the voice of employees (VoE), tailoring its solutions to advance vital initiatives like skills development, corporate learning effectiveness, teaching effectiveness, and student success.
Bringing 21 years of expertise, Explorance has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. A trusted partner for 35% of Fortune 100 companies, Explorance champions data interoperability through key partnerships with major LMS and SIS partners, including Microsoft, Cornerstone, Oracle, and Workday.
Explorance is also an award-winning solution provider in the HR/Enterprise space, including being recognized as a Best Comprehensive Solution in the Employee Experience category by HR Tech.
Amplifying Voices. Inspiring Progress.
The Power of Feedback and AI in Education and Workplaces