Listening to and valuing the perspectives of our students and colleagues enables us to take a collaborative and nuanced approach to co-create actions and build trust in the cultural changes needed for long-term improvements. Fundamental to this process is the development of trustful spaces in which all voices are heard and valued so that we can understand the lived experiences of diverse student populations and develop targeted action plans, actively close the feedback loop with our students.

This keynote will prompt delegates to reflect on such challenges through sharing critical perspectives from the literature to facilitate long term, effective changes. Through sharing practice and research, the session aims to empower delegates to respond to current challenges in student voice and build foundations for discussions throughout the conference.

Join Kingston University as they share how Explorance MLY enables quicker, more consistent insights into student feedback. Hear how automated analysis and real-time reporting have freed their team to focus on strategic initiatives that truly improve the student experience.

Join academic and institutional leaders for an engaging discussion on how universities are using feedback analytics to truly amplify the student voice. This session will explore effective strategies for collecting, interpreting, and acting on student feedback to drive meaningful change in teaching, learning, and the overall student experience. Panelists will share best practices, real-world examples, and lessons learned in building a culture of engagement and continuous improvement through data-informed decision-making.

As artificial intelligence gets woven into how universities interpret and act on student feedback, the question is how to preserve empathy and dialogue at the heart of engagement. This session will consider how AI can amplify student voice by generating actionable insights, while also recognising the need to co-design approaches that embed diverse student and staff perspectives in institutional decision-making. The session will introduce the Designing Together cards, offering a practical way to bring the human back into the loop. In doing so, we will explore how student engagement can be reframed as a core institutional capability at the intersection of empathy, design, and technology.