Process Enhancement
- How can the organization make feedback collection more systematic and regular?
- What barriers prevent managers from acting on feedback more quickly?
- Which communication channels need strengthening?
Regular feedback channels exist with consistent communication and action processes, though implementation varies across teams.
Characteristics
- Regular feedback collection processes
- Basic communication channels established
- Some leader engagement is visible to employees
- Basic manager guidance is available
- Basic action planning process
Reflection Questions for Action Planning
Capability Building
- What new skills do managers need to manage feedback effectively?
- How can the organization better equip leaders to model feedback-receptive behaviors?
- What tools would help teams analyze and act on feedback?
Integration Planning
- How can feedback processes better align with the business cycles?
- Which business decisions would benefit from more employee input?
- What measures should be tracked to demonstrate feedback impact?
Next Steps
Increase the frequency and diversity of your feedback channels
Enhance leadership visibility in VOE initiatives
Improve data organization and analysis capabilities
Develop more structured response protocols for employee concerns
Begin training managers on feedback utilization
Develop a suite of KPIs to assess the efficiency, effectiveness and impact of your efforts
KPIs
Efficiency
- Channel utilization (% of established feedback channels showing regular use)
- Regular feedback collection rate (% of departments following defined feedback schedule)
- Response time tracking (median days to provide initial response to feedback)
Effectiveness
- Action plan quality (% of feedback items with documented next steps)
- Manager consistency (% of managers following standard feedback process)
- Employee understanding (% of employees who can describe how the organization uses feedback)
Results/Impact
- Implementation rate (% of planned actions completed within quarter)
- Team engagement (% of teams reporting improved team dynamics from feedback processes)
- Business impact (number of feedback-driven changes affecting core business processes)
Foundational Level Metrics:
- Build on basic tracking established in Emerging
- Focus on consistency and process adherence
- Begin measuring quality, not just activity
- Start connecting feedback to business outcomes
- Remain measurable without sophisticated systems
About Explorance
Explorance empowers business leaders with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging organizations worldwide to drive purpose, impact, and growth.
In an AI-driven world where feedback is pivotal for decision-making, Explorance is committed to amplifying the voice of employees (VoE), tailoring its solutions to advance vital initiatives like skills development, corporate learning effectiveness, teaching effectiveness, and student success.
Bringing 21 years of expertise, Explorance has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. A trusted partner for 35% of Fortune 100 companies, Explorance champions data interoperability through key partnerships with major LMS and SIS partners, including Microsoft, Cornerstone, Oracle, and Workday.
Explorance is also an award-winning solution provider in the HR/Enterprise space, including being recognized as a Best Comprehensive Solution in the Employee Experience category by HR Tech.
Amplifying Voices. Inspiring Progress.
The Power of Feedback and AI in Education and Workplaces